Shipping policy

SHIPMENT POLICY

This Shipment Policy (hereinafter referred to as the “Policy”) describes how the orders are shipped, when you place orders with Gilda and Bass on our website, i.e. https://www.gildaandbass.com/ (hereinafter referred to as the “Website” or “Site”)

This Policy shall be read in conjunction with our Terms & Conditions, Return Policy, Cookie Policy and Privacy Policy statement.

DELIVERY

  1. Shipping Cost: We offer free worldwide shipping for all orders.
  2. Delivery Service: We are presently shipping to: United States, Europe, Australia and Indonesia. We use the services of third-party delivery service provider, namely, FedEx, for shipping all the orders placed by our customers. 
  3. Processing and Delivery Time: Although the products are generally dispatched within a period of 7 to 10 working days from the date of order, it may sometimes take more time for the orders to dispatch, and delivery time will vary from location to location. 
  4. Important Note: The delivery time is subject to change based on industrial or business disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons.
  5. Customs: Where there is a customs inspection, we will provide the correct paperwork for the same. However, we cannot be held responsible for how long it takes for your order to pass through the customs.
  6. No Change: You cannot change the shipping address or the shipping method selected after checkout.
ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX
  1. Not for Commercial Purpose: You cannot buy our products for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent.
  2. Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
  3. Failed Delivery: If your package cannot be delivered to the shipping address provided by you for the reasons such as an incorrect shipping address and/or incorrect phone number, the package will be returned to us at your expense.
  4. If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up.  If you fail to pick up the package from there for any reason, the package will be returned to us.
  5. Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us. 
CHECKING THE ORDER STATUS
  • As soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available.
  • If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at info@gildaandbass.com with your name and order number, and we will look into it for you.
THIRD PARTY DELIVERY SERVICE PROVIDERS 
  • Whenever you place an order with us, our third-party delivery service provider, namely, FedEx (hereinafter referred to as our “Delivery Partner”) ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. For this purpose, we also share certain personally identifiable information (PII) of yours with our Delivery Partner in order to fulfill your order.
  • Please refer to our Privacy Policy statement for more details on this subject.
RESERVATION OF RIGHT
  • We reserve the right to cancel any order from our end if the product that you ordered runs out of stock, or becomes unavailable for any reason. In such case, we will refund you all the amounts that you’ve paid for such product.

RISK OF LOSS

  • The items you purchase are shipped by the Delivery Partner, therefore, as a result, risk of loss and title for such items shall pass to you, upon our delivery to the Delivery Partner. In no case, shall we be responsible for any lost or delayed shipments. 

Last updated on March 29, 2024.